Duke Craft Reviews 3

Update 30th Nov
After contact from Duke Craft and support to this issue, this has now changed to a medium level purely on basis of quality at time of despatch

Delivery was very quick however product is sadly lacking in a quality finish, it looks as though they shipped an inferior product! It also appears that it would cost me to send back as i don’t wish to pay more i would just like it finished i will paint myself but since email sent early this morning no reply 😩 hence one must leave a negative review just check how bad the quality is in the picture attached

Date of experience: November 28, 2024

It appears that they manufacture the item and describe the constituent parts as "acrylic, MDF or plywood". The blemishes in the supplied (wooden) product are then brushed aside as "part of the natural wood", really?
Neither plywood or MDF are natural and the contradiction is clear. This is a company that appears to distance itself from any responsibility for its work. The phrase "Buyer Beware" should be replaced by "Buyer Avoid"...

Date of experience: September 14, 2024

Prompt service, order was delivered within a few days and was well packaged. However, the wall art had blemishes. I contacted the company and was told that the wood had 'natural knots'. BUT, as the wood is plywood or MDF it wouldn't have natural knots. I sent a photo of the blemishes and am still waiting for a reply.
I tried phoning but the phone number on their website is incorrect! Watch this space for updates!

Update 5/8/24 - the company now say that they replied again, however I did not receive any email. I contacted them via eBay and got several very unhelpful or pleasant responses. I am now awaiting another response having sent photos of what I consider the problem to be. I would say that their customer service leaves a lot to be desired.

Update 6/8
The company states that they relied to my emails. However, I did not receive their 2nd email and I have explained this to them.
They state 'We have made several attempts to assist you and provide clarifications, but it seems our efforts have not met your expectations.'
I would dispute this - they have made no effort to assist but only repeat what is on their website. As far as I am concerned the item I purchased is defective with dents clearly visible but I am told this is natural. The item is clearly of inferior quality and not worth in excess of £70 paid. It looks good from a distance but on closer inspection it is not so good!
I will not use this company again.
They have not addressed the fact that the phone number listed on their site is incorrect.
7/08 Update

The company has refused to accept that their product is inferior quality so I am now left with a piece that is not of an acceptable standard for the price paid. Needless to say I will not be recommending this company to anyone!

13/8 update

Following a visit to my local hardware store/wood merchant I was advised that I was correct and the plywood was indeed faulty. Duke Craft ate ignoring my emails, even when I point out that under The Consumer Rights Act 2015 I am entitled to a refund on faulty goods. I am left with no option but to take this further and will report the matter toTrading Standards.

13/8

What a pity I had to resort to this platform in order to get a response! There may be many great reviews but there are many bad reviews also. You are not a company that has any respect or consideration for your customers, which is obvious from the reviews I have read.
Other customers have had the same issues as I have had.

14/09 Update
The wall art has now fallen off the wall and broken! Duke Craft refuse to take any responsibility saying it is my responsibility to hang the art work appropriately. I hung it as per instructions on a smooth wall.
This company is a disgrace and refuse to take responsibility for anything. They DO NOT care about their customers at all. STAY WELL CLEAR

Date of experience: July 31, 2024